Fill out the form to
contact our team

Get your questions answered

"Redefined Creative went above and beyond to design the ultimate website for me. They are incredibly easy to work with and creative with new ideas."
Corky Gainsford
-
Pro Musician

Frequently asked questions

Can your team develop a digital strategy for us?

We don’t currently, but it is something we’re developing. This system will allow you to bring us on as a part-time digital strategist for a fraction of the cost of a full-time employee.

This will open up the ability for your business to get the benefits of our experience for fractions of the cost of a full-time team member.

Interested? We’ll let you know when we launch…

Join the waitlist

Do you guarantee my site will stay safe?

We put measures in place to protect your site and keep routine backups to ensure we can always bring it back to life if needed. No one can guarantee 100% protection, but a well thought out plan is crucial! Read about our Support Plans to find out more.

Do you manage email?

We don’t. Email is unique to every single business. Some use Google, some use Microsoft, some have complex setups.

We like to leave email to the email experts and focus on what we’re really good at, building and supporting websites.

How long does a website take to launch?

Timelines can vary a ton depending on your needs. Typically you can expect a 4 to 12-week development schedule.

In our experience, projects usually get off track when requested information or feedback isn’t supplied on time.

Is hosting included in the price of the website?

Yes! Every site we build comes with the support plan included.

We only work with clients whose sites we host. There are many reasons for this, but the main one is that we are the first call when the site is down and the site is almost always down due to a hosting issue. If we host the site, we can get it back online quicker and more efficiently.

It ultimately comes down to us being able to serve you better. Too many cooks in the kitchen and things get messy very fast!

Learn more

What kind of ongoing support and maintenance do you provide post-launch?

We host and support your website on an ongoing basis with our support plans. Check out the support plan page for current base rates and all that’s included.

Explore support plan

What measures do you take regarding privacy laws and data protection?

We have a strategic partnership with privacy lawyers. They manage our clients’ privacy policies ensuring compliance and automatic updates when any area’s privacy policy gets a refresh.

What’s your hourly rate?

We’ve found that hourly rates are not what’s best for our clients or our team. Hourly rate puts price and efficiency over results. We focus on clearly outlining the scope of work and understanding how it fits into your business strategy. This keeps our team focused on building the best solution possible to fit your needs.

Why should we trust you with our restaurant website?

We have fast food and full-service experience. From ops to training – From marketing to restaurant tech… we’ve seen what it takes to grow a business throughout our 25 years in the hospitality industry.